Refund: The refund will be made 3 days within receiving because need time to check or repair.We can’t refund the IPTV subscription order once activated,we suggest you can have a test or browse the tutorial video before purchase.If our server problems,we can refund you.
Return address: Please contact online support or mail to:[email protected]
1. All returns must be sent back within 7 days of receipt. A valid tracking number is requested to prove the date of returning.
2. We only accept products in their original packaging & condition. We are not responsible for any breaking, scratches or losses caused by poor packing, unreasonable laying, or misused and assembled parts.
3. All returns must be informed with the acknowledge before return. Please inform our correspondent sales in advance before return. We will give you a Return Merchandise Authorization (RMA) number, which should be marked clearly on the returning box. A box without RMA number is not acceptable.
4. Returns should be made by mail postal service, no DHL, no UPS nor TNT. There must be a tracking number which could be followed on a related website. Otherwise, we’re not responsible for any duties on China’s side.
5. Customer is responsible for the return postage and We responsible for re-sending postage.
6. We reserve the right to reject services that would void the warranty and return policy, or if the products are damaged by customers.
7. Returns must be sent with below contact information. We’re not responsible for any returns marked with wrong receiver or wrong address.